Bucci Freight Services Website Privacy Notice
Effective date: 6 August 2024
Introduction
This Privacy Notice explains how we use personal information we collect about you and how you can exercise your data subject rights, which are available to everyone. We will collect, process and store your personal information, for the purposes listed in this Privacy Notice.
Please read this Privacy Notice carefully, to inform you, how your personal information is processed by us. We are committed to protecting and respecting how we treat your personal information, as if it was our own.
Details of who we are
Bucci Freight Services Limited (“Bucci”, “We”, “Us”, “Our”) are the Controllers under the UK General Data Protection Regulation, Data Protection Act 2018, EU General Data Protection and other applicable national implementing legislation.
You may contact Bucci Limited to make requests, for example to exercise your data protection rights, to provide positive feedback or to make complaints by writing to us at the address below.
Our contact details
Name: Bucci Freight Services Limited, company number 3131179
Address: 2-4 Great Eastern Street, London, EC2A 3NW
Phone Number: (+44) 0207 392 2200
Data Protection Contact: Paul Lewis
Email: paul.lewis@bucci.co.uk
The type of personal information we collect
Bucci may receive your personal data directly from you or from third parties, for the purposes set out in this Privacy Notice. The categories of personal data we process will vary depending upon the relationship you have with us and we have with the organisation, that may pass your information to us. Bucci processes the following types of personal information:
– Contact Information: name, work address, work email address and work telephone number.
– Supplier Information: name of the company you represent and we engage with/onboard, includes Contact Information, Financial Information and Financial Transaction Information.
– Technical Information: IP addresses, your log-in data, browser type and version, time-zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website(s).
Some of this information may be collected using cookies or other similar technologies. For further information, see our Cookie Policy.
The purposes of processing your personal information
1 Customer enquiries
2 Customer complaints
3 Internal administration
4 Responding to your feedback
5 Business to business communications
6 Completing an order, including Customs paperwork
7 Payment of suppliers
8 Finance purposes of invoicing and bad debt
9 Booking deliveries & collection
10 Claims and claims settlements
What is the lawful basis to process your personal information
| The purposes of processing your personal information | Lawful basis used |
| 1. Customer queries 2. Customer complaints 3. Internal administration 4. Responding to your feedback 5. Business to business communications | This is necessary for our legitimate business interest to enable us to address your query and complaints, including liaising with various professional organisations and for our own internal administration purposes. |
| 6. Completing an order 7. Payment of suppliers 8. Finance purposes of invoicing and bad debt 9. Booking deliveries & collection 10. Claims and claims settlements | This is necessary for the performance of the contract between you and us, including pre contract steps. |
When we use the lawful basis of legitimate interests, we ensure that our processing is not overridden by your data protection interests or fundamental rights and freedoms.
What is the lawful basis to process your special category of personal information
Bucci do not process special categories of personal data.
What if you will not provide us with your personal information
Bucci cannot deliver its services to you, unless you have provided us with your personal information.
How we get your personal information and why we have it
Most of the personal information Bucci process, is provided by our direct interaction with you, such as:
– visiting any of BUCCI’s websites, cookies, IP address, server logs and other similar technologies)
– completing an online contact us form
– request a quotation
– communicating with use by phone, text, email, letters or otherwise
We may also collect personal information about you from third parties, such as:
– publicly available sources
– credit reference agencies
– third party providers of anti-fraud and anti-money laundering verification services
– providers of payment, technical and delivery services
Cookies and other similar technologies
Bucci website uses Cookies.
Click here for our Cookie Policy.
Who do we share your personal information with
Bucci website uses Cookies.
Within Bucci, only those members of the workforce who have a valid business ‘need to know’ will be granted access to your personal data. Further, individual team members will only be given access to the part of your data that they need to perform their roles. These members of our team:
– Provide sales services to you
– Provide finance services to you
– Provide client services to you
– Provide payment for your services
– Dealing with complaints
Externally, your data may be shared with the following types of organisations for the reasons set out:
– Allianz
– Clearence customs
– Haulier
– Shipping line
– IT – website hosting, office 365, Teams, system administration, web developers, Azure etc.
– Bucci’s professional advisers (including auditors, solicitors, bankers and insurers),
– Due diligence with external third parties
– Potential purchasers of Bucci’s business. We may choose to sell, transfer, or merge parts of our business or our assets. We may seek to acquire other businesses or merge with them. If a change happens to our business, the new owners may use your personal information in the same way as set out in this policy.
– Bucci’s shareholders
– Bucci Italian office
Wherever possible the data shared are either anonymised and/or minimised and only those with a valid business ‘need to know’ in the receiving organisation are granted access.
Details of transfers of personal information to any third countries and safeguards
Wherever possible the data shared are either anonymised and/or minimised and only those with a valid business ‘need to know’ in the receiving organisation are granted access.
We may transfer your personal information outside the United Kingdom / Europe, to a third country, that does not benefit from an adequacy decision.
To ensure a similar degree of protection, we will enter into the UK International Data Transfer Agreement or International Transfer Addendum to the European Commission Standard Contractual Clauses for International Data Transfers.
If you have any queries regarding our transfers of personal information to third countries, please contact us, using the contact details in this Privacy Notice.
Retention period or criteria used to determine the retention period
Your personal data will be kept in accordance with Bucci’s Retention Policy.
How we store your personal information
Your information is securely stored on servers in the United Kingdom and we implement appropriate technical and organisational measures, including appropriate physical, electronic and managed procedures, to protect your personal information.
Your data protection rights
You have the right to exercise the following rights under UK and EU data protection law. These rights are not absolute and will depend on which legal basis we use to process your personal data.
Please contact us using the contact details set out above if you wish to exercise any of these rights:
– Transparency : we must provide you with all the information set out in this privacy notice in a concise, transparent, intelligible and easily accessible form, using clear and plain language, so that you may understand how and why we process your data and what your rights are. We must keep you informed in timely manner about our progress in responding to requests from you to access your rights under data protection law.
– Rights of access by the data subject : you have the right to obtain from us confirmation as to whether or not personal data concerning you are being processed, and, where that is the case, to access your personal data.
– Right to rectification : you have the right to have the personal data concerning yourself rectified without undue delay, if it not accurate. Taking into account the purposes of the processing, you also have the right to have incomplete personal data completed, including by providing a supplementary statement.
– Right to erasure (‘right to be forgotten’) : in some limited circumstances, you may have the right to obtain from us the erasure of your personal data without undue delay, when and if:
– Processing your personal data is no longer necessary in relation to the purposes for which your data were collected
– Where you withdraw consent for processing, but only if consent was the legal basis relied upon for that processing
– You object to processing and there are no overriding legitimate grounds for the processing or where you withdraw your consent to marketing.
NB This does not apply to employees or former employees or applicants where we have a legal obligation to retain your data.
– Your personal data has been unlawfully processed
– Your personal data has to be erased to comply with a legal obligation to which the Controller is subject
– Your personal data has been collected in relation to the offer of information society services to children
– Right to restriction of processing : In some limited circumstances you have the right to request that the processing of your personal data is restricted, in some cases for a limited time only, specifically when:
– You are contesting the accuracy of your personal data while we verify its accuracy or correct it
– The processing is unlawful and you oppose the erasure of your data;
– Where we no longer need your personal data for the purposes for which it was obtained but where you require the data for the establishment, exercise or defence of legal claims
– Where you have objected to the processing of your data pending the verification whether legitimate grounds of the Controller override your interests
– You have the right to be informed by the Controller before the restriction of processing is lifted
– Right to data portability : This data subject right only applies to information you have given us. You have the right to ask that we transfer the information you gave us from one organisation to another or give it to you. The right only applies if we are processing information based on your consent or under, or in talks about entering into a contract and the processing is by automated means.
– Right to object : In some limited circumstances, you have the right to object to our processing of your personal data. When certain conditions are met we, as Controller, will no longer process your personal data. This right can be exercised only when:
– Either the processing is necessary for the performance of a task carried out in the public interest or processing is necessary for the purposes of our legitimate interests (including profiling), but where we cannot demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or where processing is necessary for the establishments, exercise or defence of legal claims
– Processing for direct marketing purposes, including profiling
– When personal data are processed for scientific or historical research purposes or statistic purposes unless the processing is necessary for the performance of a task carried out for reasons of public interest
– Automated decision-making, including profiling – you have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significant effects. At the current time Bucci does not perform automated decision making or profiling.
Changes to our Privacy Notice
Any changes Bucci make to this Privacy Notice in the future will be posted on our website.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us, by using the contact details provided above, in this Privacy Notice.
Please ensure that you state ‘Data Protection Complaint’ in the subject field.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Bucci Freight Services Ltd ICO Registration: ZA554518